2020_Escape_ST-Line_FORDPASS_AU

Google Rating

4.5

Based on 236 reviews

City Ford Sydney

4.5

Simon Z.

Danny from City Ford Service Department provided a professional service when I dropped the car. Clearly advise the items I need to look at and completed the work efficiently. Highly recommend!

Peter W.

Really great service by the team at City Ford Sydney. I was greatly impressed with the updates provided as to the cost and time to fit some accessories, and the care they took during the service to keep the vehicle clean. I wouldn't hesitate to use them again.

Jim S.

On the top of their game. Very professional, efficient service. My Ranger wasn’t just cleaned when I got it back it was detailed! My loan car was a brand new Everest, got me thinking about my wife’s car needing a change!!This is the first time I’ve had a car serviced in a long time and thought something seriously good has happened here.Well done, keep up the good work.Jim

Philip M.

Big thank you to Margret & team for delivering my new Raptor today! Had a great experience from start to finish through the purchase process. Was a pleasure to deal with people that know their products and know how to go the extra mile to make you feel special. Got a great deal too!! Definitely check them out if you’re considering a new car.

southerncrossman .

Great service from all staff at city ford Alexandria. The technical and mechanical staff treat the vehicle as their own. I have been a customer since 2007. They are now looking after my second utility since then and their service is meticulous. The administration staff have many different vehicles and just as many different customers, each with their own personalities and they do a great job in dealing with the many issues and requests made by each vehicle and owner. Well done to staff and entire team at city ford Alexandria.

Jasmin H.

After a month waiting for a reply from Heartland Ford I decided to connect with City Ford who fix my windscreen recalibration. I decided to get my service done early and have now put City Ford as my preferred service and dealer. I’m a very busy business woman and love my Ranger and know so many women now who have elected to drive a Ranger. I’m very happy with the car and service from Motorama Ford in Brisbane (Josh) when I had to replace my windscreen and now with Adrian and team at City Ford. The communication was great with both and professional customer service excellent. I would happily recommend to my network.

Daniel P.

My wife and I came in today to check out the Mustangs since we've never seen one up close and to get an idea if it would fit in our garage. Matthew did a good job of explaining all the features to us, so much so that we're now considering the Mustang for our next car. He was easy to talk to and we liked that he was very enthusiastic when showing us the car. Not pushy at all and it felt like we were chatting with a friend instead of a salesperson who was trying to get us to buy a car. Definitely ask for Matthew if you're looking to buy a Ford. He'll look after you.

Adrian W.

Jon and the team at City Ford totally looked after me at every point of my used car purchase. The car was presented beautifully and the sale went through with minimal stress. Thanks for all of your help. Highly recommended!

simon M.

Great service and very personable. I was going to take my car to a private garage as I thought it may save money. However, City Ford only advised work that was actually 100% needed and told me what I could deter for another time (which ultimately saved me money where a private garage would have advised all the work be completed at the same time). Couldn’t be more helpful

Les Z.

The guys at City Ford Alexandria were fantastic throughout my purchase of a new car. Moe is a fantastic customer manager, he managed my expectations throughout and kept me well informed of updates on the car I wanted. He even made sure I got the car before Christmas Day! Great service and commitment to the customer. Gus the salesman was also very professional and helpful throughout was always honest and a gentleman throughout. Thanks guys really happy with the car and will always recommend City Ford Alexandria

lise W.

Huge thanks to John and his team. They went above and beyond in an effort to sort out the endless problems with our car. Their hard work was much appreciated. Always courteous and helpful. Thanks again.

Peter L.

No complaints with the servicing of the car. Done on time and to quoted costs. Staff however go about their business without a smile or any connection to the customer. Certainly didn’t make you feel like they want your future business.

Christabel B.

These guys have always come up trumps in my opinion. Great work, highly professional and attentive. Courtesy car provides and puntual return of freshly cleaned vehicle after routine service. Top Spot!

Luke H.

I took my car in for a key cut and had some issues with the stereo. Danny was a real professional in getting everything sorted quickly and went out of his way in getting the updates completed. They even gave me a hire car for the day! Really amazing service and will be going back for sure!

Lisa R.

Well I can't say enough great things about the service provided here. They went above and beyond to help with an aircon issue I had with my 2016 Mustang which was actually out of the warranty period. Service was quick and efficient and they called keeping me updated along the way. Amazing. They also gave me the latest Mustang as a loan car, and now I want one!!

North S.

Great experience today with Danny from City Ford Alexandria. Outstanding service, communication and my car was delivered 3 hours ahead of time.I will be making sure I go back there againThanks City Ford

Ammar A.

Had a entertainment system issue with the car and got given the new mustang as a loan car while they looked into it - wonderful experience! Looked after well by Danny. Problem resolved quickly. Thanks guys

arash P.

It was so simple booked it online and took it in for the service which was great John Cummins explained what he is going to do and explains how much it will cost before they did anything.. john the kept me updated through text messages.. which was so helpful When I came to pick up the car they also cleaned the outside and inside of the car..I would be definitely coming back thank you !

Claudia Z.

Great and efficient service. Loved my loan car. My service rep Danny was really understanding when having to delay the pick up of my car. I was really looked after and appreciated the extra care and understanding.

Rishabh G.

Customer service was excellent. The staff kept the communication pretty transparent and understood my point of view as well.Would definitely recommend my friends to get their vehicle serviced from this service centre.

Marie R.

I have experienced professional service at this establishment. Prior to my recent visit for an ongoing issue with my Ford with the Eco stop start function. I received poor service from the Ford dealer that was not interested in after sales service in the Sutherland shire. They insisted it was repaired on the last visit which it had not despite them having the car for a protracted period of time. For further investigation it would be almost $200.00 an hour for the diagnostic investigation then another $55.00 a day for a loan car. The City Ford dealership had my car for two days and it appears they have located the fault and repaired same. However, if that proves not to be the case I have been advised I can return the vehicle for further investigation, despite the fact that I did not purchase my vehicle from City Ford I purchased it in the Sutherland shire. I recommend City Ford if you require professional service, a realistic approach and technicians who listen to what your issues are. I am at the point that I would not consider purchasing another Ford or recommending a Ford to others, although City Ford has gone a long way to altering my previous poor attitude to the entire fleet. Thank you John and your team. Dawn

Gordon W.

Fantastic customer service from Danny, he told me everything that would happen in terms of the service and it went like clockwork. He homered the 3yr service deal I made when car purchased at another Ford garage so systems do work. Very professional well done guys.

Ken Z.

I purchased my Mustang from City ford in Alexandria I’m super happy with the service that Tony Zaidan provided , super happy thanks

Vickie W.

The service manager and team and Alex treated me very well on delivery of my new car. Ruby Red Kugar Trend. Fantastic car well priced and a great drive. Very responsive with lots of power. Comfort plus and fit for a Queen.Thankyou .

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