Uncategorized Archives - City Ford

Marie R.

I have experienced professional service at this establishment. Prior to my recent visit for an ongoing issue with my Ford with the Eco stop start function. I received poor service from the Ford dealer that was not interested in after sales service in the Sutherland shire. They insisted it was repaired on the last visit which it had not despite them having the car for a protracted period of time. For further investigation it would be almost $200.00 an hour for the diagnostic investigation then another $55.00 a day for a loan car. The City Ford dealership had my car for two days and it appears they have located the fault and repaired same. However, if that proves not to be the case I have been advised I can return the vehicle for further investigation, despite the fact that I did not purchase my vehicle from City Ford I purchased it in the Sutherland shire. I recommend City Ford if you require professional service, a realistic approach and technicians who listen to what your issues are. I am at the point that I would not consider purchasing another Ford or recommending a Ford to others, although City Ford has gone a long way to altering my previous poor attitude to the entire fleet. Thank you John and your team. Dawn

Gordon W.

Fantastic customer service from Danny, he told me everything that would happen in terms of the service and it went like clockwork. He homered the 3yr service deal I made when car purchased at another Ford garage so systems do work. Very professional well done guys.

Carl L.

We had our car on for its 45000k service today. Fantastic service, i only called yesterday for the booking and they fitted me in the very next day, with a free loan car. They kept me updated every step of the way and even gave it a wash.5 star service.

Samuel B.

Second time I’ve used Danny and the Team at City Ford, and both times found them helpful, professional and courteous. Danny was very thorough in his investigation to determine the issue I was having with my vehicle and prompt in rectifying it once found! I Will definitely use them again!

David H.

I have taken my cars to City Ford for scheduled servicing for several years now. It was great to have Danny as an advisor to meet me at drop off and pick up of the car and clearly explain everything to me. They took care of my car as well as me, and City Ford kept me informed all along - reminder notes of the booking, progress updates and a follow up call the next day to make sure everything was fine. I had a call during the morning from the dealership offering fuel injection cleaning but declined as I don't think it's needed.

Marie C.

They were professional and willing to listen to my concerns/ feedback, which they addressed promptly and professionally. I was kept up to date on costs and what they needed to do with my vehicle. Overall I’m very happy with the service and would return in the future.

Isikeli T.

Dropped my Pony in for service today and the integrated process from reminding my service is due, to drop off , offering of Loan Car (a Pony! ) and pick up notification and payment completion was very courteous, efficient and professional - very minimal wait time.....minutes!Thanks to Danny Varga and Team - well done!

James G.

Fantastic experience buying my new car at City Ford. I dealt with Courtney and she kept me up to date at all times. Courtney was so easy to deal with, it made the whole process a dream! Would definitely recommend

John T.

I would like to congratulate all the team at city Ford, for making the whole experience of buying a new car so pleasurable and hassle free. From all the team in the work shop to the sales and administration, a very special thank you to Courtney. 👍🍷🍷😁All the very best.

Luke M.

Danny was extremely helpful and courteous and kept me informed about all that was going on with my vehicle. They had to keep my car an extra day and enabled me to continue using the loan vehicle they had given me which meant I was never inconvenienced. Thanks city ford!

Lyndsey M.

I dropped off my car to get serviced and was greeted by the helpful and informative Danny. He called to discuss issues promptly, and gave advice when I asked; kindly making sure my car would be ready for 4pm as requested. Thanks to Danny and the Team for a stress free service!

Phillip M.

Professional and seamless service. Loan car readily available and same model as mine which is appreciated. Kept full informed and nothing was too much trouble. Will use for all my servicing needs.

kelminable

The staff at city ford never fail to impress! Always get the job done, with little to no fuss at all. Best customer service in the business. Highly recommend!

troy J.

Pick up and drop off smooth . They moved and didn't advise in text or calls.. should be advised . Loan car all good. Overall easy and good value

Matty B.

I’m super happy with Ford for the whole experience, from the day I bought my Mustang through to the customer service I receive every time I visit them. I get a phone call around service time making it easy for me. Never forget a service again. Then I get a loan car, a newer model than what I’m currently driving. I drive in and get valet service, a discussion around how my car is going and any changes I need/want and problems encountered. They then take my car, do the work and call before any repairs are completed to discuss pricing. My service required parts from Melbourne overnight, but that’s ok as I keep the loan car until then - another friendly phone call and what I see as a big part of the customer driven experience offered by city Ford! Friendly staff, clean garage, brilliant service, great pricing (price match on parts etc) and an easy, stress free experience! Thanks Ford! M

Kerri-anne M.

From 1st contact I felt like a million dollar customer, even though my car was in the lower price bracket. Sam and Courtney were faultless in their behaviour and treatment of me and not pushy at all. The extra touches, like a big blue bow on my car when I went to pick it up, made me feel special and valued as a customer. We will be upgrading our other car next year and we will come back to City Ford.

Cesar X V.

Excellent service and genuine support.As a company owner I can recommend FORD as your business partner. Guarantee on one of our vans was handled professionally. We will definitely keep on adding more transits to our fleet.🤘🤘🤘

Olga L.

Great service and fantastic sales team. Feeling like at home every time I am here. Paul from Sales second to none and always pleasure to deal with highly professional people. Highly recommended for readonable prices and generous discounts!

Ryan M.

I have been here twice now to get my girlfriends car serviced and both times they have gone above and beyond for us. The first visit, they always kept me up to date with what was being done and provided me with a quote prior to starting work.The second visit they were waiting with a hire car and provided and honest run down of what needed to be fixed now vs what could wait and it saved me alot of $$$. Not to mention that they made efforts to ensure the work carried out cost less than quoted.Will be always bring the car back here due to their customer focus. Thanks guys

Kevin

The service agent was attentive to needs. I was particularly impressed he ensured items covered by warranty were repaired at no cost to me. All the staff I saw were friendly and professional.

Danny S.

Adrian and the guys out at city ford Alexandria make getting a car service the easiest thing! Not only is booking in a breeze but all of the staff there go above and beyond what you would expect. From the smiling faces to the quality of the work City Ford Alexandria is hands down the best in the business! Can not recommend Adrian and the team enough! If I could give them 10 stars I would!

Brielle D.

Had a great experience at City Ford. I needed my battery replaced as well as a car service and was very pleased with the service received. I liaised mainly with Danny who was easy to communicate with and knowledgeable about what I was entitled to as a Ford Fiesta owner including any replacements under warranty. Will definitely be returning in the future for car servicing from a trustworthy and friendly team.

Natalie K.

Thank you, excellent service. It's definitely impressive that Ford is taking wholesale responsibility for what seems only a slight risk of fault. I appreciated the courtesy vehicle supplied. The whole experience was warm, professional and smooth.

christopher L.

The "new" team at city Ford service fits in with the new premises.Nothing was too much trouble, the consultant was understanding to my service requirements and nothing was too much trouble to fix straight away. No excuses, no delay, no issues.. Done.Congratulations to Michael and his team.The car drives perfectly even with the "tender loving" care service from city Ford. Thank you see you next service.

Lauren

Thank you so much to Danny and the City Ford team for servicing and cleaning our beloved mustang. Servicing your car here is a breeze - great communication, friendly service, reasonable pricing and car comes back driving and looking like new! Highly recommend.

Melanie N.

Return customer first time at new premises which seems to have elevated the Service Department to a new level. From start to finish the service experience was professional, convenient and transparent. Good communication throughout and even when an unexpected problem arose it was handled smoothly and with a show of personal care. Thank you City Ford Sydney.

Harshil S.

Couldn't have been happier with our experience at City Ford Sydney. We had shopped around for an SUV before coming here, and have to say these guys really stood out for their friendliness and helpfulness in buying a Ford Escape. From Tony, who took care of us so well through the purchase, to Olivia, who was awesome and handled the finance, and Sam who oversaw everything, we had a really positive experience. It definitely also helped that we got a fantastic deal on an ex-Ford company car with only 9,000km on the clock! Cheers guys!

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City Ford – Ford dealer Sydney